Refund & Returns Policy
Organic Gift Hampers understand that accidents can happen!
If your hamper arrives damaged and unusable as a result of mishandling during the freight process, please contact Organic Gift Hampers immediately to arrange a replacement. It would be greatly appreciated if you could photograph the parcel, and email or message us a copy of the photo.
Delays are inevitable in a country where climatic conditions are so diverse. Organic Gift Hampers promise to make every effort to ensure that all hampers are delivered within the expected delivery period. Unfortunately, unforseen circumstances and natural events such as storms and flooding may affect the ability of the couriers to deliver the parcel in a timely manner.
A failure to deliver the parcel within the expected delivery period, does not constitute grounds for cancellation or refund on your hamper purchase.
Cancellation of Orders
Orders can be cancelled at any time prior to despatch, however once the order has been physically despatched, it cannot be cancelled.